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Codes of Conduct
The Agency follows the rules on Codes of Conduct as detailed in the main Scottish Government web site and by following the link below, you will obtain full information.
http://www.scotland.gov.uk/Topics/Government/FOI/19260/18162
Customer Behaviour
This Unacceptable Actions Policy sets out the SPPA's approach to the relatively few complainants whose actions or behaviour we consider unacceptable. The term complainant includes anyone acting on behalf of a complainant or who contacts our office in connection with a complaint. The principles set out in this Policy also apply to our dealings with people other than complainants.