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Contact Us

By Email

email symbolWe encourage our members and pensioners to contact us through our secure member
area:

My Pension Online Member Services

If you are scheme member and have a query regarding your own pension you must make your enquiry through My Pension - Online Member Services via the link above. If you have not registered for the online member services you will be required to do this first. Alternatively if you are not a scheme member and wish to make a general query please use the General Enquiries link below.  Any queries relating to specific members sent through the General Enquiries Link will not be responded to.

General Enquiries

 

By Telephone

TelephoneTo contact the SPPA by telephone please dial 01896 893000. (For Fire and Police please dial 01896 893080)

The SPPA telephone system utilises voice recognition technology which allows callers to say the name of the person or department they wish to speak to ensuring that they get through to the person they want first time.

    • Upon dialling this phone number you will be greeted with an option to say the name of the person or department you wish to speak to.
    • If you know the name of the person you wish to speak to please say their full name, otherwise consult the menu on the left for the appropriate keyword which will ensure you get to the department you want.


 

By Post

open envelopeYou can write to us at:

Scottish Public Pensions Agency
7 Tweedside Park
Tweedbank
Galashiels
TD1 3TE
 
 

Complaints

If you have a complaint, please tell us. Further information

Freedom of Information Requests

Before submitting an FOI, please read the FOI section of our website as the information may already be available. 

Previous FOI requests submitted to the SPPA are available to view on www.gov.scot/publications

If you would like to make a Freedom of Information request, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Media Enquiries

If you would like to make a media enquiry, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Website Issues

If you have any technical issues with the website, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Link to Scottish Government Website