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HMRC - Pensioner tax codes

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We have recently been made aware of an issue with HMRC in relation to tax codes for some of our 2018-19 pension payments. HMRC have advised that they have now corrected the issue, and where applicable new tax codes (with an effective date of 11/07/2018) have been issued to SPPA.

If you have any specific queries about your tax code please contact HMRC on 0300 200 3300.

 

Trade Union Facility Time Disclosures

Tuesday, 31 July 2018 11:32

The Trade Union (Facility Time Publication Requirements ) Regulations 2017, took effect from 1 April 2017 and requires employers in the public sector to publish information on facility time.  Facility time is the provision of paid or unpaid time off from an employee's normal role to undertake trade union duties and activities as a trade union representative.

The Scottish Public Pensions Agency had two (FTE equivalent: two) employees who were trade union officials during the year to 31 March 2018.  Both employees spent between 1-50% of working hours on facility time.  The percentage of the Agency's total pay bill spent on paying employees who were relevant trade union officials for facility time during the relevant period was 0.03%.  Time spent on paid trade union activities as a percentage of total paid facility time hours was 100%.

 

Website Project: Testing

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SPPA are re-designing their customer facing website, and we are giving all our customers the opportunity to contribute to the project.

The website wireframe will show the skeletal framework of our new website. We will be asking users to test how well the layout, including navigational headings, and interface elements, works. The wireframe will not yet have any design (colours, fonts, graphics), so the test will focus on what each screen does, rather than what it looks like. 

The testing of the prototype wireframe will be open from Monday 30th July and will close on Sunday 5th August.

The test should take approximately 30 minutes per user. If you would like to participate please follow the link.

https://oc5n37q8.optimalworkshop.com/chalkmark/746m2m1a

Thank you for participating in the testing, it is much appreciated. 

 

SPPA Website - Customer Panel

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We are in the process of creating a new customer facing website, and the project is currently in the Design phase. Throughout our engagement with stakeholders, our aim has been to build a website that meets all of our customers' needs; this includes people who face barriers to using digital channels.

We are actively encouraging any customers of SPPA to become part of the Customer Panel to give feedback on the new website as it is built. If you would like to know more about what this involves, please get in touch via This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

SPPA IT Project

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Monday, 14 May 2018 13:01

Following recent press coverage on the SPPA IT project, we would like to reassure our customers that our focus, as it has been throughout this project, is to safeguard services for our customers. This will ensure that pensions continue to be paid on time and that we support scheme members appropriately.

There is no change in the service that SPPA provide and we will continue to put the customers' needs at the heart of our service delivery and work on business solutions to enhance the customer experience.

 

Internal Dispute Resolution Procedure Changes May 2018

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Friday, 27 April 2018 11:32

SPPA are introducing an improved one stage Internal Dispute Resolution Procedure (IDRP) procedure which will take effect from 1 May 2018.

Any IDRP appeals received at SPPA up to 30 April 2018 will be dealt with under the current two stage process. 

Why is SPPA changing from a two stage to a one stage IDRP process, and what will this mean for our customers?

The change is being introduced to improve our customers' experience and their journey through the Internal Dispute Resolution Procedure (IDRP). Section 50 of the 1995 Pensions Act requires occupational pension schemes to provide a disputes procedure which allows someone with an interest in the scheme to ask for a matter in dispute to be resolved. SPPA's IDRP process currently incorporates two stages, but with effect from 1 May 2018 this will move to a one stage process. This includes appeals made on non-medical grounds for all schemes SPPA administer (Scottish NHS, Teachers', Firefighters' and Police), for example where a member disputes the level of their pension, and, ill health retirement for NHS (including Injury Benefits), and Teachers'. Medical appeals arising from both the Scottish Firefighters' and Police pension and compensation schemes will continue to be reviewed by a medical board provided by Health Management Ltd.

Moving to a one stage process will provide our customers with a robust, focussed and more efficient service and will be implemented with the support of stakeholder groups, Scottish Pension and Scheme Advisory Boards, (details of both Board's membership are available on the SPPA website) and The Pension Ombudsman. The Pensions Ombudsman supports a one stage process in providing a more timely process for individuals to achieve an outcome on their dispute.

 It should be noted that this does not affect SPPA's Complaints Handling Procedures which will remain as a two stage process.

 

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